Troubleshooting

Comprehensive solutions to common issues on the 0fees platform. Find quick fixes and detailed solutions for all platform-related problems.

Quick Diagnostic Checklist

Before Seeking Help

Run through this quick checklist to resolve 80% of common issues:

✅ Basic Checks:
├── Browser: Chrome/Firefox/Safari updated to latest version
├── Internet: Stable connection, no VPN blocking crypto sites
├── Wallet: MetaMask or compatible wallet installed and unlocked
├── Network: Connected to correct blockchain (BSC/Solana)
├── Balance: Sufficient USDC for trading, BNB/SOL for gas
├── Subscription: Active subscription confirmed
├── Cache: Browser cache cleared if experiencing loading issues
└── Extensions: Ad blockers disabled for 0fees domain

Quick Fixes That Solve Most Issues

🔄 The Universal Reset

1

Close all browser tabs

Close all browser tabs to ensure no background processes interfere with the platform.

2

Clear browser cache and cookies for 0fees

Clear cache and cookies specifically for the 0fees domain to remove stale data.

3

Restart browser completely

Completely quit and reopen the browser.

4

Reconnect wallet

Unlock and reconnect your wallet to the 0fees site.

5

Refresh 0fees page

Reload the page and verify functionality.

🌐 Network Reset

1

Disconnect wallet from 0fees

Disconnect to reset the connection state.

2

Switch wallet to different network

Temporarily switch to another network to force a network state refresh.

3

Switch back to correct network (BSC/Solana)

Return to the intended network for your operations.

4

Reconnect wallet to 0fees

Reconnect and authorize again.

5

Verify network and balance display

Confirm the displayed network and balances are correct.

Login and Authentication Issues

Privy Authentication Problems

Issue: "Login Failed" or "Authentication Error"

Symptoms:

• Login button doesn't respond

• Error message after clicking login

• Stuck on authentication screen

1

Check Internet Connection

• Verify stable internet

• Try different network if possible

• Disable VPN temporarily

2

Browser Issues

• Clear cookies for 0fees domain

• Disable ad blockers

• Try incognito/private mode

• Update browser to latest version

3

Authentication Service

• Wait 5 minutes and retry

• Try different login method

• Check Privy service status

• Contact support if persistent

Issue: Email Login Not Working

Symptoms:

• Email not received

• Login link expired

• Email link doesn't work

1

Check Email Issues

• Verify email address spelling

• Check spam/junk folder

• Wait up to 10 minutes for delivery

• Try different email provider

2

Link Problems

• Click link within 15 minutes

• Open link in same browser

• Don't forward link to others

• Request new link if expired

3

Email Provider Issues

• Gmail: Check promotions tab

• Outlook: Check junk folder

• Corporate email: Contact IT

• Try personal email as alternative

Issue: Social Login Problems

Symptoms:

• Google/Twitter/Discord login fails

• Popup blocked or doesn't appear

• "Access denied" errors

1

Popup Blockers

• Allow popups for 0fees domain

• Disable popup blockers temporarily

• Try different browser

• Check browser popup settings

2

Account Issues

• Verify social account is active

• Check account permissions

• Try logging out/in to social platform

• Clear social platform cookies

3

Browser Permissions

• Allow third-party cookies

• Enable JavaScript

• Check privacy settings

• Try incognito mode

Wallet Connection Authentication

Issue: MetaMask Not Connecting

Symptoms:

• "Connect Wallet" button doesn't work

• MetaMask doesn't popup

• Connection rejected

1

MetaMask Status

• Ensure MetaMask is installed

• Unlock MetaMask wallet

• Check if MetaMask is updated

• Restart browser if needed

2

Connection Process

• Click "Connect Wallet" button

• Select MetaMask from options

• Approve connection in MetaMask

• Select correct account

3

Permission Issues

• Check MetaMask connected sites

• Remove 0fees if listed, reconnect

• Reset MetaMask permissions

• Try different MetaMask account

Payment and Subscription Problems

x402 Protocol Payment Issues

Issue: Payment Transaction Fails

Symptoms:

• Transaction rejected by wallet

• "Insufficient funds" error

• Payment stuck in pending

1

Balance Verification

• Check USDC balance on BSC

• Ensure sufficient amount for subscription

• Verify you're on Binance Smart Chain

• Check BNB balance for gas (minimal needed)

2

Network Issues

• Switch to BSC network in MetaMask

• Verify network RPC is working

• Try different RPC endpoint

• Wait for network congestion to clear

3

Transaction Settings

• Increase gas price if needed

• Reset MetaMask nonce if stuck

• Try transaction during off-peak hours

• Contact support with transaction hash

Issue: Payment Successful but Subscription Not Active

Symptoms:

• Transaction confirmed on blockchain

• USDC deducted from wallet

• Still shows "Subscribe" button

1

Wait and Refresh

• Wait 5-10 minutes for backend processing

• Refresh browser page

• Check subscription status

• Log out and log back in

2

Verification Process

• Find transaction hash in MetaMask

• Verify on BSCScan

• Check recipient address matches

• Confirm USDC amount is correct

3

Backend Sync Issues

• Clear browser cache

• Try different browser

• Contact support with transaction hash

• Provide payment details for manual verification

Issue: Wrong Network for Payment

Symptoms:

• Payment fails with network error

• USDC not found

• Wrong chain detected

1

Switch to BSC

• Open MetaMask

• Click network dropdown

• Select "Binance Smart Chain"

• Confirm network switch

2

Add BSC Network (if missing)

• Network Name: Binance Smart Chain

• RPC URL: https://bsc-dataseed.binance.org/

• Chain ID: 56

• Symbol: BNB

• Block Explorer: https://bscscan.com

3

USDC Token Issues

• Add USDC token to MetaMask

• Contract: 0x8AC76a51cc950d9822D68b83fE1Ad97B32Cd580d

• Symbol: USDC

• Decimals: 18

Subscription Status Issues

Issue: Subscription Expired Unexpectedly

Symptoms:

• Trading access suddenly blocked

• "Subscription required" message

• Subscription shows as expired

1

Check Expiration Date

• Review original subscription length

• Calculate expected expiration

• Check for early expiration notices

• Verify payment was processed correctly

2

Renewal Process

• Click "Renew Subscription"

• Select same or different plan

• Complete payment process

• Verify immediate activation

3

Account Issues

• Check if using same login method

• Verify account consistency

• Contact support for account merge

• Provide original payment details

Wallet Connection Issues

MetaMask Connection Problems

Issue: Wallet Keeps Disconnecting

Symptoms:

• Frequent "Connect Wallet" prompts

• Wallet connection drops randomly

• Need to reconnect constantly

1

MetaMask Settings

• Update MetaMask to latest version

• Check connected sites in MetaMask

• Remove and re-add 0fees connection

• Disable auto-lock if too aggressive

2

Browser Settings

• Allow cookies for 0fees domain

• Disable aggressive privacy settings

• Add 0fees to browser exceptions

• Clear browser data and reconnect

3

Network Stability

• Check internet connection stability

• Try different network/WiFi

• Disable VPN if causing issues

• Use ethernet instead of WiFi

Issue: Wrong Account Connected

Symptoms:

• Different wallet address showing

• Balances don't match expected

• Trading with wrong account

1

MetaMask Account Switch

• Open MetaMask

• Click account dropdown

• Select correct account

• Refresh 0fees page

2

Connection Reset

• Disconnect wallet from 0fees

• Switch to correct account in MetaMask

• Reconnect wallet to 0fees

• Verify correct address displayed

3

Multiple Account Management

• Label accounts clearly in MetaMask

• Use different browsers for different accounts

• Double-check address before trading

• Set up account-specific bookmarks

Multi-Chain Wallet Issues

Issue: Solana Wallet Not Working

Symptoms:

• Solana wallets not detected

• Connection fails on Solana

• Balance not loading

1

Wallet Compatibility

• Use Phantom wallet for Solana

• Ensure wallet is unlocked

• Check wallet is on Solana mainnet

• Update wallet extension

2

Network Connection

• Verify Solana network status

• Try different RPC endpoint

• Check for network congestion

• Wait and retry connection

3

Account Setup

• Ensure SOL balance for fees

• Check USDC token account exists

• Verify wallet permissions

• Try creating new Solana account

Trading Problems

Trade Execution Issues

Issue: "Insufficient Balance" Error

Symptoms:

• Error when trying to buy/sell

• Balance shows but trade fails

• Inconsistent balance display

1

Balance Verification

• Refresh wallet balance

• Check on blockchain explorer

• Verify correct network

• Wait for pending transactions

2

Reserve Calculations

• Account for gas fees

• Leave small buffer amount

• Check for pending transactions

• Verify token allowances

3

Network Sync Issues

• Switch networks and back

• Disconnect and reconnect wallet

• Clear browser cache

• Try different RPC endpoint

Issue: High Slippage or Price Impact

Symptoms:

• "Price impact too high" warning

• Slippage exceeds tolerance

• Trade fails due to price movement

1

Adjust Slippage Settings

• Increase slippage tolerance

• Use 1-5% for volatile tokens

• Try during low volatility periods

• Split large trades into smaller ones

2

Market Conditions

• Check token liquidity

• Avoid trading during high volatility

• Use limit orders when available

• Trade smaller amounts

3

Token-Specific Issues

• Research token trading patterns

• Check for trading restrictions

• Verify token contract legitimacy

• Look for liquidity pool issues

Issue: Transaction Stuck or Pending

Symptoms:

• Transaction shows pending for long time

• No confirmation after 30+ minutes

• Transaction not appearing on blockchain

1

Transaction Status Check

• Copy transaction hash

• Check on BSCScan/Solscan

• Verify transaction was submitted

• Check for error messages

2

Gas Price Issues (BSC)

• Check current network gas prices

• Increase gas price for faster processing

• Wait for network congestion to clear

• Cancel and retry with higher gas

3

Nonce Issues

• Check MetaMask for stuck transactions

• Cancel stuck transactions

• Reset MetaMask account

• Retry original transaction

Token-Related Issues

Issue: Token Not Found or Loading

Symptoms:

• Token search returns no results

• Token balance shows as zero

• Token not appearing in lists

1

Token Search

• Try full token name

• Use contract address

• Check spelling carefully

• Search on different chains

2

Custom Token Addition

• Find token contract address

• Add manually to wallet

• Verify contract on explorer

• Check token is legitimate

3

Network Issues

• Ensure correct network selected

• Check token exists on current chain

• Verify RPC connection

• Try refreshing token lists

Network and Connectivity Issues

RPC and Network Problems

Issue: "Network Error" or RPC Failures

Symptoms:

• "Failed to fetch" errors

• Network timeouts

• Slow loading or no data

1

RPC Endpoint Issues

• Try different RPC URL

• Check RPC status websites

• Use backup RPC endpoints

• Contact support for recommended RPCs

2

Internet Connection

• Test internet speed

• Try different network/WiFi

• Disable VPN temporarily

• Check firewall settings

3

DNS Issues

• Try different DNS servers (8.8.8.8)

• Flush DNS cache

• Use mobile hotspot as test

• Contact ISP if persistent

Issue: Slow Performance or Timeouts

Symptoms:

• Pages load slowly

• Transactions timeout

• Interface feels sluggish

1

Browser Optimization

• Close unnecessary tabs

• Clear browser cache

• Disable heavy extensions

• Restart browser

2

Network Optimization

• Use wired connection if possible

• Close bandwidth-heavy applications

• Try different time of day

• Check for ISP throttling

3

System Resources

• Close other applications

• Check available RAM

• Restart computer if needed

• Use faster/newer device

Blockchain Network Issues

Issue: Network Congestion

Symptoms:

• Very slow transaction confirmations

• High gas fees

• Failed transactions

1

Timing Strategy

• Trade during off-peak hours

• Avoid major market events

• Check network status first

• Be patient during high activity

2

Gas Management

• Use recommended gas prices

• Increase gas for faster processing

• Wait for congestion to clear

• Consider different chains

3

Alternative Approaches

• Use Solana for faster transactions

• Split large transactions

• Queue transactions for later

• Use limit orders when available

Browser and Performance Issues

Browser Compatibility

Issue: Interface Not Loading Properly

Symptoms:

• Blank or broken interface

• Missing buttons or elements

• JavaScript errors

1

Browser Requirements

• Use Chrome 88+ (recommended)

• Firefox 85+ also supported

• Safari 14+ for Mac users

• Edge 88+ for Windows

2

Browser Settings

• Enable JavaScript

• Allow cookies for 0fees

• Disable aggressive ad blockers

• Clear cache and cookies

3

Extension Conflicts

• Disable all extensions temporarily

• Re-enable one by one to find conflict

• Update problematic extensions

• Use incognito mode for testing

Issue: Mobile Browser Problems

Symptoms:

• Interface doesn't work on mobile

• Touch interactions fail

• Display issues on small screens

1

Recommended Mobile Setup

• Use Chrome or Safari on mobile

• Enable desktop mode if needed

• Ensure good internet connection

• Use landscape orientation

2

Mobile Wallet Integration

• Use MetaMask mobile app

• Use WalletConnect for other wallets

• Ensure wallet app is updated

• Check wallet browser compatibility

3

Performance Optimization

• Close other mobile apps

• Clear mobile browser cache

• Restart mobile browser

• Use WiFi instead of cellular

Cache and Storage Issues

Issue: Outdated Interface or Data

Symptoms:

• Old prices showing

• Interface looks outdated

• Features not working as expected

1

Browser Cache Clear

• Chrome: Settings > Privacy > Clear browsing data

• Firefox: Settings > Privacy > Clear Data

• Safari: Develop > Empty Caches

• Edge: Settings > Privacy > Clear browsing data

2

Hard Refresh

• Windows: Ctrl + F5

• Mac: Cmd + Shift + R

• Or Ctrl/Cmd + Shift + Delete

• Force reload all resources

3

Storage Reset

• Clear local storage for 0fees

• Clear session storage

• Reset browser to defaults if needed

• Reinstall browser as last resort

Advanced Troubleshooting

Developer Tools Debugging

For Technical Users:

1

Debug Process

1. Open Developer Tools (F12)

2. Check Console tab for errors

3. Look for network failures in Network tab

4. Check Application tab for storage issues

5. Take screenshots of errors for support

Common Error Messages:

Error Types:
├── "Failed to fetch" - Network/RPC issues
├── "User rejected request" - Wallet interaction cancelled
├── "Insufficient funds" - Balance or gas issues
├── "Nonce too low" - Transaction ordering issues
└── "Contract execution reverted" - Smart contract errors

Log Collection for Support

Information to Collect

Before Contacting Support:

Support Information Checklist:
├── Browser and version
├── Operating system
├── Wallet type and version
├── Network being used
├── Transaction hashes (if applicable)
├── Screenshots of errors
├── Steps to reproduce issue
└── Console error messages

How to Collect Logs

1

Log Collection Steps

1. Open Developer Tools (F12)

2. Go to Console tab

3. Reproduce the issue

4. Right-click in console

5. Select "Save as..." to save logs

6. Include in support ticket

Emergency Procedures

Complete Platform Reset

When All Else Fails:

1

Nuclear Reset Process

1. Export/backup all wallet private keys

2. Clear all browser data for 0fees

3. Restart browser completely

4. Reconnect to 0fees

5. Re-import wallets

6. Reconfigure all settings

7. Test with small transaction

Alternative Access Methods

If Main Site Inaccessible:

Alternative Access:
├── Try different browser
├── Use mobile device
├── Try different internet connection
├── Use VPN to different location
├── Check social media for status updates
└── Contact support via alternative channels

Getting Additional Help

Self-Service Resources

• 📖 Complete documentation in /docs folder

• 🎥 Video tutorials (when available)

• 💬 Community forums and Discord

• 📱 Social media updates

Direct Support Channels

• 📧 Email: [email protected]

• 💬 Live chat (when available)

• 🎫 Support ticket system

• 🚨 Emergency contact for critical issues

Community Support

• Discord server for real-time help

• Telegram group for quick questions

• Reddit community for discussions

• Twitter for platform updates

Still having issues?

Don't hesitate to contact our support team with detailed information about your problem. We're here to help!

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